Guide•Updated 1d
Welcome to Helpi
Overview of the Helpi platform and how it works.
Helpi Knowledge
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Helpi Knowledge Base
Find answers and guides for your role
27 results
Getting StartedWorking on JobsPayments & InvoicesProfile & DocumentsApp SettingsTroubleshooting
Guide•Updated 2d
Create your Helpi account
Phone OTP signup in under a minute.
Checklist•Updated 3d
Identity verification & checks
Submit Docs, ABN, and Police check.
Guide•Updated 2d
Complete your profile
Add your personal details and work preferences.
Checklist•Updated 1d
Device setup & permissions
Enable notifications, location, and battery optimization.
Checklist•Updated 1w
Work readiness checklist
Verify everything is ready before accepting jobs.
Guide•Updated 1w
Accept & check-in to a job
Accept → navigate → geofence check-in.
Guide•Updated 1w
Geofenced check-out process
Complete job check-out within the geofence.
Guide•Updated 1w
Complete a job & add proofs
Photos, notes, and rating flow.
Guide•Updated 5d
Submitting job completion
Finalize and submit your completed work.
Guide•Updated 3d
Ratings & reviews
Understanding how ratings work.
Guide•Updated 1w
Disputed jobs escalation
What to do when a job is disputed.
FAQ•Updated 2d
Payment schedule & timing
Weekly/batch payment schedules.
FAQ•Updated 3d
View earnings & invoices
Breakdown of payouts & timelines.
Guide•Updated 4d
Payout methods (Stripe & bank)
Set up your preferred payment method.
Guide•Updated 1w
GST & ABN compliance
Withholding, GST, and ABN requirements.
Guide•Updated 5d
Updating personal details
Keep your profile information current.
Guide•Updated 1w
Upload ID & police checks
Submit required verification documents.
Guide•Updated 6d
Verifying document expiry
Track and renew expiring documents.
Guide•Updated 3d
Re-upload & approval workflows
Understanding the approval process.
Checklist•Updated 5d
Enable location & notifications
Ensure accurate check-ins & job alerts.
Guide•Updated 4d
Push notification configuration
Manage your notification preferences.
Guide•Updated 1w
Battery optimization & background modes
Keep the app running efficiently.
FAQ•Updated 2d
No job notifications
Fix missing job alerts.
FAQ•Updated 1d
Can't check in/out
Geofence check-in issues.
FAQ•Updated 3d
App not updating
Fix sync and update problems.
FAQ•Updated 5d
Payment delays
Understanding payment timelines.